Accessibility Statement

Version 1.0 — Effective August 26, 2026

Base509 LLC (“Base509,” “PetAppro,” “we,” “us,” or “our”) is committed to making petappro.com, the PetAppro mobile applications, the PetAppro Provider portal, and related services (collectively, the “Service”) usable by people with disabilities, including people who use screen readers, keyboard navigation, switch controls, voice control, magnification, captions, or other assistive technology.

PetAppro is business software used by independent pet-care businesses. A “Provider” is a pet-care business that uses the Service. An “End Client” is a pet owner or other customer of a Provider. An “Authorized User” is an owner, administrator, manager, staff member, contractor, or other person whom a Provider authorizes to use its account.

1. Scope

This Statement applies to the Service. The accessibility program covers launch workflows including account creation and sign-in; Provider administration; booking and booking review; Provider-connected payments; active-service precise-location features; account closure and deletion; and data access and export.

PetAppro supports email one-time code (OTP), email and password, Google sign-in, and Apple sign-in. Provider Owners and Administrators must use time-based one-time-password multi-factor authentication.

The Shared Platform Terms, Provider Terms, and End Client Terms govern use of PetAppro. The Privacy Policy explains how Base509 handles personal information, including information submitted in an accessibility request.

2. Conformance target and current status

Base509’s conformance target is the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA for applicable web and mobile content and functionality.

This target is not a claim of verified conformance. As of the effective date, Base509 has not completed an independent accessibility audit of the complete launch product and does not represent that every part of PetAppro conforms to WCAG 2.2 Level AA. Base509 will update this Statement after a complete evaluation and will identify the evaluation date and material known limitations.

3. Accessibility practices

Base509 designs, builds, and evaluates PetAppro for:

• text, controls, and interface contrast consistent with applicable Level AA targets;
• keyboard, switch, and assistive-technology operability where the platform supports those inputs;
• visible focus and meaningful focus order;
• programmatic labels, names, roles, status announcements, and error identification;
• text alternatives for meaningful non-text content;
• controls and touch targets that can be located and activated reliably;
• layouts that tolerate supported text enlargement, zoom, orientation, and display settings;
• instructions and status information that do not rely on color alone; and
• accessible authentication, booking, payment, location, closure, and export flows.

Base509 uses a combination of design-system review, automated checks, manual keyboard testing, and screen-reader testing on core workflows. Automated testing does not establish conformance by itself.

4. Accessibility assistance and issue reporting

If an accessibility barrier prevents or limits use of PetAppro, contact support@base509.com. Include, if available:

• the page, screen, or workflow involved;
• what you were trying to accomplish;
• the device, operating system, browser, or application version;
• the assistive technology and version used; and
• a description or screenshot of the barrier, excluding passwords, authentication codes, payment-card numbers, home-access instructions, precise location, or other sensitive information.

Base509 will acknowledge the request, investigate the barrier, communicate available workarounds or alternative assistance, and address confirmed issues according to severity and technical feasibility. A person does not need to disclose a disability or medical diagnosis to request accessibility assistance.

For a barrier involving a Provider’s pet-care service, facility, personnel, content, or separate policy, contact that Provider. Base509 will address accessibility of the PetAppro Service; the independent Provider remains responsible for the accessibility and legal compliance of its own services and operations.

5. Contact and notices

Accessibility issues and ordinary notices may be sent to support@base509.com.

Ordinary notices:
Base509 LLC, 1875 Mission Street, Suite 103 #660, San Francisco, California 94103, United States

Service of process:
Base509 LLC c/o Launch Registered Agent, 1120 Sycamore Avenue, Suite 2G, Vista, California 92081, United States