All Policies
These policies govern every Base509 product. Each one is versioned: when a policy changes materially, we publish a new version with a new effective date and notify the people it affects — old versions stay archived here.
Privacy Policy
What we collect, why, who we share it with, and your choices and rights.
Version 1.0 · effective 2026-08-26
Read the full policyShared Platform Terms
The platform agreement every PetAppro user accepts, alongside their role-specific terms.
Version 1.0 · effective 2026-08-26
Read the full policyProvider Terms
The agreement for pet-care businesses subscribing to and operating through PetAppro.
Version 1.0 · effective 2026-08-26
Read the full policyEnd Client Terms
The agreement for pet owners who use PetAppro to interact with their provider.
Version 1.0 · effective 2026-08-26
Read the full policyRefund & Cancellation Policy
How subscription refunds, cancellations, and plan changes work.
Version 1.0 · effective 2026-08-26
Read the full policyAcceptable Use Policy
What you may not do on PetAppro. Incorporated into every PetAppro agreement.
Version 1.0 · effective 2026-08-26
Read the full policyCookie Notice
The cookies and similar technologies our sites use, and your choices.
Version 1.0 · effective 2026-08-26
Read the full policySub-processors
The vendors that process data on our behalf, and what each one does.
Version 1.0 · effective 2026-08-26
Read the full policyAccount Ownership Policy
Who owns an account and its data, and what happens on transfer, departure, or deletion.
Version 1.0 · effective 2026-08-26
Read the full policyData Processing Addendum
The data-processing terms between Base509 and each provider (provider-facing).
Version 1.0 · effective 2026-08-26
Read the full policyAccessibility Statement
Our WCAG 2.1 AA commitment and how to reach us about accessibility issues.
Version 1.0 · effective 2026-08-26
Read the full policySecurity Overview
The principal safeguards we use to protect the information on our platform.
Version 1.0 · effective 2026-08-28
Read the full policy