Cancellation Policy
THE SHORT VERSION
Cancelling is as easy as subscribing. One control, in the same place you signed up. No phone call, no email, no "let me transfer you to retention."
1. THIS PAGE IS ABOUT YOUR SUBSCRIPTION
Two different cancellations get confused, so let's separate them:
- This page: cancelling your PetAppro subscription — the plan you pay us for.
- Not this page: a client cancelling a booking with a provider. That's governed by the provider's own cancellation policy, which the provider sets in PetAppro and shows their clients at booking. We're not part of that — we're software, not the pet-care provider.
2. HOW TO CANCEL
- Sign in at app.petappro.com
- Go to Billing
- Click Cancel subscription
That's it. It takes effect immediately, and we'll confirm by email.
We will never make you call us, email us, chat with an agent, or navigate a maze to cancel. If you ever can't find the button, that's a bug — tell us at support@base509.com and we'll fix it and cancel you.
3. WHAT HAPPENS WHEN YOU CANCEL
- During a free trial: cancel before the trial ends and you are not charged. Nothing.
- During a paid term: you keep full access until the end of the term you've already paid for. We don't cut you off early.
- At the end of the term: your subscription stops renewing, and your account moves to a limited free state. You keep access to your own business records — we never lock you out of your own data.
- Your data: cancelling a subscription is not the same as deleting your account. Your data stays until you delete it. See Privacy §7 and Account Ownership.
- Refunds: see the Refund Policy.
4. FREE TRIALS, AND WHAT YOU AGREE TO
Before you start a trial, we tell you — on the signup screen, before you consent:
- how long the trial lasts,
- the exact amount you'll be charged when it ends,
- how often you'll be charged after that,
- and that it renews automatically until you cancel.
You have to affirmatively agree to that. No pre-checked boxes.
5. AUTOMATIC RENEWAL, AND OUR REMINDERS
Subscriptions renew automatically until cancelled. To make sure that's never a surprise:
- We email a reminder before your trial converts to a paid subscription.
- We email a renewal reminder at least once a year, whatever your billing period.
- Every reminder contains a direct link to cancel.
6. IF WE OFFER YOU SOMETHING ON THE WAY OUT
If we ever show you an offer while you're cancelling, it will be one screen, skippable, and it will never stand between you and cancelling. Your cancellation goes through either way.
7. IF WE CANCEL
We may suspend or end an account for non-payment or a violation of the Terms. Except where immediate action is needed, we'll give notice and a chance to fix it, and we won't hold your data hostage — see Account Ownership.